# Customer Support

The documentation and customer support information listed below will help you to get the most from your Phononic products. If you require support or would like to connect with us, please fill out the form below.

## Contact Information

### Existing Orders

[orders@phononic.com](mailto:orders@phononic.com)

### Technical Support

[support@phononic.com](mailto:support@phononic.com)

### Email

[support@phononic.com](mailto:support@phononic.com)

### Phone

[+1 (919) 908-6300 (Mon-Fri 9-8 ET)](tel:+19199086300)

### Mail

[800 Capitola Drive, Ste7, Durham, NC 27713](https://maps.app.goo.gl/XP5PfbAFUP4hSb2a8)

### Documentation

ACSTM Ecosystem

[Operation Manual – ACS](https://phononic.com/resources/operation-manual-acs/) TM

[Operation Manual – Cart Integration Kit](https://phononic.com/resources/operation-manual-acs-cart-integration-kit/)

[Deployment Package](https://phononic.com/training-manuals/ccf-deployment-package/)

#### Legacy

[User Manual – Intelligent Actively-Cooled Tote – Freezer](https://phononic.com/resources/intelligent-actively-cooled-tote-freezer/)

## Thermoelectric CPU Cooler

The Hex 2.0 combines a proprietary state-of-the-art, high-performance thermoelectric module with an innovative heat exchanger. The small form factor CPU cooler pioneers a new category of cooling technology. The compact design comfortably fits in small chassis, including mini-ITX cases, while delivering cooling capacity beyond that of much larger coolers.

- **Exceptional Temperature Control**  
- **Custom LED Options**  
- **No Water**  
- **Easy Installation into Intel**  
- **1-Year Limited Warranty**  
- **Smart Electronics Monitor Temp**

Download the HEX 2.0 Firmware and Software here: [download](https://phononic.sharefile.com/d-s2da84b34215a4eaf86f0af96ebbdcb5d).

### Food and Beverage Products

Below you can find links to Phononic’s product documentation for its Food and Beverage products:

- [C200 & F200 Quick Start Guide](https://phononic.com/resources/c200-f200-quick-start-guide)
- [C200 & F200 Installation and Operating Manual](https://phononic.com/resources/c200-f200-installation-and-operating-manual/0?)
- [C200 & F200 Data Processing Guidelines](https://phononic.com/resources/c200-f200-data-processing-guidelines/0?)
- [C200 & F200 Instructions for Applying Magnetic and Cling Decals](https://phononic.com/resources/c200-f200-instructions-for-applying-magnetic-and-cling-decals)
- [C200 & F200 Placement Guidelines](https://phononic.com/resources/c200-f200-placement-guidelines/0?)

### Medical Compliance / Product Compliance

Phononic medical-grade healthcare refrigerators are designed to comply with even the most stringent industry standards for controlled storage of pharmaceutical drugs, vaccines, and medical devices.

#### Phononic Medical-Grade Countertop Refrigerator

The Phononic medical-grade countertop refrigerator uses innovative semiconductor chips to deliver better temperature accuracy, stability, and uniformity. This helps protect vaccines, chemo drugs, insulin, breast milk and more from damage or even destruction.

- [Medical-Grade Countertop Refrigerator Manual](https://phononic.com/resources/medical-grade-countertop-refrigerator-manual)
- [Medical-Grade Countertop Refrigerator Quick Start Guide](https://phononic.com/resources/medical-grade-countertop-refrigerator-quick-start-guide)
- [Medical-Grade Countertop Refrigerator Data Sheet](https://phononic.com/resources/tsg-small-capacity-refrigerators-brochure)

#### Phononic Medical-Grade Undercounter Refrigerator

Using semiconductor chips and a solid state refrigerant loop to generate cold, Phononic medical-grade solid state undercounter refrigerators protect vaccines, breast milk, chemo drugs, insulin, and more from damage or destruction better than traditional alternatives. They deliver superior temperature stability, accuracy and uniformity.

- [Medical-Grade Undercounter Refrigerator Product Manual](https://phononic.com/resources/medical-grade-undercounter-refrigerator-manual)
- [Medical-Grade Undercounter Refrigerator Quick Start Guide](https://phononic.com/resources/medical-grade-undercounter-refrigerator-quick-start-guide)
- [Medical-Grade Undercounter Refrigerator Data Sheet – Thermo Fisher TSX505 Series](https://phononic.com/resources/tsx505-series-undercounter-brochure)
- [Medical-Grade Undercounter Refrigerator Data Sheet – Thermo Fisher TSG505 Series](https://phononic.com/resources/tsg-small-capacity-refrigerators-brochure)

### Medical Technical Support and Documentation

#### Quick Start Guides

- [Medical-Grade Countertop Refrigerator Quick Start Guide](https://phononic.com/resources/medical-grade-countertop-refrigerator-quick-start-guide)
- [Medical-Grade Undercounter Refrigerator Quick Start Guide](https://phononic.com/resources/medical-grade-undercounter-refrigerator-quick-start-guide)

#### User Guides

- [Medical-Grade Countertop Refrigerator Product Manual](https://phononic.com/resources/medical-grade-countertop-refrigerator-manual)
- [Medical-Grade Undercounter Refrigerator Product Manual](https://phononic.com/resources/medical-grade-undercounter-refrigerator-manual)

#### Warranty Conditions

**Please refer to the User Guide for** [**full warranty information**](https://phononic.com/resources/evolve-warranty).