Customer Support
The documentation and customer support information listed below will help you to get the most from your Phononic products. If you require support or would like to connect with us, please fill out the form below.
Contact Information
Existing Orders
Technical Support
For questions on an existing order, please contact orders@phononic.com
For Technical Support, contact us or email us at support@phononic.com
Documentation
ACSTM Ecosystem
HEX 2.0
Thermoelectric CPU Cooler
The Hex 2.0 combines a proprietary state-of-the-art, high-performance thermoelectric module with an innovative heat exchanger. The small form factor CPU cooler pioneers a new category of cooling technology. The compact design comfortably fits in small chassis, including mini-ITX cases, while delivering cooling capacity beyond that of much larger coolers.
- Exceptional Temperature Control
- Custom LED Options
- No Water
- Easy Installation into Intel
- 1-Year Limited Warranty
- Smart Electronics Monitor Temp
Download the HEX 2.0 Firmware and Software here: download
Food and Beverage Products
Below you can find links to Phononic’s product documentation for its Food and Beverage products:
Medical Compliance / Product Compliance
Phononic medical-grade healthcare refrigerators are designed to comply with even the most stringent industry standards for controlled storage of pharmaceutical drugs, vaccines, and medical devices.
Phononic Medical-Grade Countertop Refrigerator
The Phononic medical-grade countertop refrigerator uses innovative semiconductor chips to deliver better temperature accuracy, stability, and uniformity. This helps protect vaccines, chemo drugs, insulin, breast milk and more from damage or even destruction.
Its compact size with low heat and noise output makes it a perfect fit for bedside use or on countertops in patient rooms, greatly reducing risk of contamination. For new moms, you can even store breast milk right in the room without a loud compressor disturbing the baby, improving mother/baby bonding and driving overall patient satisfaction.
- Medical-Grade Countertop Refrigerator Manual
- Medical-Grade Countertop Refrigerator Quick Start Guide
- Medical-Grade Countertop Refrigerator Data Sheet
- Omnicell Mounting Data Sheet
- Pyxis Mounting Data Sheet
Phononic Medical-Grade Undercounter Refrigerator
Using semiconductor chips and a solid state refrigerant loop to generate cold, Phononic medical-grade solid state undercounter refrigerators protect vaccines, breast milk, chemo drugs, insulin, and more from damage or destruction better than traditional alternatives. They deliver superior temperature stability, accuracy and uniformity.
These undercounter refrigerators are small and quiet enough to be used right in patient rooms, eliminating contamination concerns. There’s no hot exhaust or risk of chemical exposure to harmful refrigerants. For new moms, especially those with babies in the NICU, you can store breast milk right in patient rooms so that mothers can keep their babies close without disturbing their rest. All of these benefits help you drive improved patient satisfaction scores.
Medical Technical Support and Documentation
Quick Start Guides
- Medical-Grade Countertop Refrigerator Quick Start Guide
- Medical-Grade Undercounter Refrigerator Quick Start Guide
User Guides
- Medical-Grade Countertop Refrigerator Product Manual
- Medical-Grade Undercounter Refrigerator Product Manual
Warranty Conditions
Please refer to the User Guide for full warranty information.